Privacy Policy ikfc4u

Introduction and Scope of This Policy

This Privacy Policy is issued by ikfc4u ("we", "platform" or "company") and applies to all users, visitors and registered members who access services through the ikfc4u website. By registering an account or continuing to use this platform, you confirm that you have read, understood and agreed to the terms contained in this Privacy Policy.

This policy describes the types of personal information we collect, the purposes of collection, how it is stored, the retention periods and the rights you hold in relation to that data. We reserve the right to update this Privacy Policy from time to time, and the latest version will always be available on this page. Significant changes will be communicated to members by email or via in-platform notifications.

Information We Collect

In operating a responsible online gambling platform, ikfc4u collects several categories of personal information to ensure account security, regulatory compliance and service quality.

Identity and Registration Information

• Full name as it appears on your official identification document
• Identity card number (MyKad) or relevant identity verification document
• Date of birth to confirm you meet the minimum age requirement of 21 years
• Email address and mobile phone number for account communications
• Username and password chosen during registration

Financial Information

• Payment method details including Touch 'n Go eWallet, DuitNow, FPX and ShopeePay
• Deposit and withdrawal records for audit and regulatory compliance purposes
• Crypto wallet information (USDT, BTC, ETH) if used for transactions
• Financial transaction history within the platform

Technical and Usage Information

• IP address, browser type and device information when accessing the platform
• Gaming activity logs, dates, times and session durations
• Cookie data and related tracking technologies for user experience improvement
• Communication records with our customer support team

Purposes of Personal Data Processing

ikfc4u processes your personal information on a valid legal basis and only for the following stated purposes:

• Creating and managing member accounts, including identity verification and age verification (21 years and above)
• Processing deposits and withdrawals via supported payment methods
• Complying with Know Your Customer (KYC) requirements and Anti-Money Laundering (AML) procedures set by international licensing bodies
• Providing 24/7 customer support in Malay and English
• Sending promotional information, bonuses and account updates by email or platform notifications
• Detecting and preventing fraud, account misuse and unauthorised activity
• Improving services, platform features and the overall user experience
• Meeting reporting obligations to licensing authorities when required by law

We will not process your personal information for any other purpose without prior notice and, where necessary, obtaining your explicit consent.

Information Sharing and Disclosure

ikfc4u takes seriously the trust you place in us. We do not sell your personal information to any third party. However, there are certain situations where information may need to be shared:

Third-Party Service Providers

We work with trusted service providers to handle functions such as payment processing, identity verification, platform analytics and technical support. Each provider is bound by strict confidentiality agreements and is only permitted to process data in accordance with our instructions.

Legal and Licensing Requirements

In certain circumstances, we may be required to disclose information to licensing authorities, law enforcement bodies or courts based on applicable legal provisions. We will notify you of such requests to the extent permitted by law.

Data Retention Periods

ikfc4u retains member personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. The following are our general retention period guidelines:

• Account and identity information: retained for the duration of the active account and up to five (5) years after the account is closed
• Financial transaction records: retained for a minimum of seven (7) years to meet audit and licensing requirements
• Customer support communication logs: retained for three (3) years
• Technical data and system logs: retained for one (1) year before being automatically deleted
• Cookie data: retention period varies by cookie type, ranging from the current session to two (2) years

Once the retention period ends, your data will be permanently deleted or anonymised using methods consistent with industry standards.

Your Rights Regarding Personal Data

As a data subject, you have certain rights concerning the personal information we hold. We fully respect these rights and will process any request within a reasonable timeframe:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right of Rectification: If the information we hold is inaccurate or outdated, you have the right to request prompt correction
• Right of Erasure: In certain circumstances, you may request that we delete your personal data, subject to legal retention obligations
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes
• Right to Data Portability: You may request your personal information in a transferable format where it is practical to do so

To exercise any of the above rights, please contact the ikfc4u support team via 24/7 live chat or by email at [email protected]. Requests will be processed once your identity has been verified to protect the security of your account.

Cookie Policy

The ikfc4u website uses cookies and similar tracking technologies to improve platform functionality, personalise your experience and analyse overall usage patterns.

Types of Cookies Used

• Essential Cookies: Required for basic website functions such as login, session management and security. Cannot be disabled.
• Functional Cookies: Store your preferences such as language and display settings for a better experience on future visits.
• Analytics Cookies: Help us understand how visitors interact with the platform so we can continue making improvements.
• Marketing Cookies: Used to display more relevant promotional content based on your interests.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect specific functions within the platform.

Cross-Border Data Transfers

As a platform operating under international licensing, your data may be processed or stored in data centres located outside Malaysia. However, we ensure that any such data transfer is carried out with adequate safeguards, including:

• Use of internationally recognised standard contractual clauses
• Transfers only to countries or entities that provide a comparable level of data protection
• Legally binding data processing agreements with all partners
• Regular audits of service provider security practices

We are committed to ensuring the same data protection standards are applied regardless of where your data is processed.

Technical Security Measures

Protecting your data is ikfc4u's operational priority. We implement multiple layers of technical and administrative security to safeguard your personal information from unauthorised access, loss or data breaches:

• 256-bit SSL/TLS encryption for all communication between your browser and our servers
• Password storage using strong hashing algorithms; we do not store passwords in plain text
• Two-factor authentication (2FA) available for an extra layer of protection on your account
• Intrusion detection systems and round-the-clock monitoring of suspicious activity
• Strict internal access controls — only authorised staff who require data to carry out their duties can access it
• Regular security audits by independent third parties
• Clear incident response protocols in the event of a data breach

In the event of a data security breach that affects your rights and freedoms, we will notify you within the timeframe required by applicable law.

Contact Us About Privacy

If you have any questions, concerns or complaints about how ikfc4u handles your personal information, or wish to exercise any of the data rights stated in this policy, please contact our Data Protection Officer team:

• 24/7 live chat directly through the ikfc4u platform in Malay or English
• Email: [email protected]

Privacy-related requests will be processed within a reasonable period once identity verification is complete. For complaints that cannot be resolved directly, you have the right to seek assistance from the relevant data protection authority.